Refund policy
Returns, refunds and cancellations
This policy covers products bought on svarnagarbha.com, and classes. Svarnagarbha is a brand owned and operated by VERTICO MEDIA (GSTIN 09AVSPC4203E1ZT). Full business details are on our Business information page.
Return window
You can request a return within 7 days of delivery.
What can be returned
Except as set out below, any product can be returned, subject to the assessment described below. Every return request is reviewed individually and discussed with you before it is accepted.
Angaraag of your choice: a murti with angaraag of your choice is made to your own specification, so it can be returned only if it arrives damaged or defective, or is not what you commissioned.
Unless the product arrived damaged or defective, or is not what you ordered, it must be returned unused, in its original condition and packaging, with any certificate or documents it came with (for example, a gemstone's laboratory certificate).
How to request a return
Email contact@svarnagarbha.com within 7 days of delivery with:
- your order number and the reason for the return;
- an unboxing video of the package — this is required for every return request;
- if the product arrived damaged or defective, clear photographs of it from several angles.
We may not be able to accept a return request that does not include an unboxing video.
Assessment
We assess every return before accepting it. For products weighing more than 500 g (actual or volumetric weight), we will arrange a video call with you to understand the issue and the reason for the return. We will then tell you the outcome and, if the return is accepted, how to send the product back.
Return shipping
- Damaged, defective or incorrect product: we bear the cost of return shipping.
- Any other reason: you bear the cost of return shipping, and the original shipping charge is not refunded.
- Orders delivered outside India: the same rules apply. In addition, customs duties and import taxes paid in the destination country are not refundable.
Refunds
Once we have received the returned product and completed our assessment, we process the refund within 7 business days (excluding weekends and public holidays). Refunds are made to the original payment method. Depending on your bank or payment provider, it may take a few more working days for the amount to appear in your account.
Cancelling an order
You can cancel a product order at any time before it is dispatched by emailing contact@svarnagarbha.com with your order number, and you will receive a full refund. Once an order has been dispatched it can no longer be cancelled; please use the return process above instead.
Angaraag of your choice: if you have commissioned angaraag of your choice on a murti, the order can be cancelled for a full refund until the angaraag work begins. Once it has begun, which we will confirm to you, the order can no longer be cancelled, and no refund will be provided.
Classes
Class fees are non-refundable if you withdraw from a class or are unable to attend.
Our classes depend on the teacher who leads them, so a class may occasionally need to be cancelled or moved by us. If that happens, we will let you know in advance and will either reschedule the class or refund you. If we cannot reschedule, or you cannot attend the new date, we will refund the fee for any sessions that were not delivered — in full if none were.
Retreats
Vedic Voyages retreats are booked by application and paid for separately. Their cancellation and refund terms are shared with you at registration and are not covered by this policy.
Questions and complaints
Write to contact@svarnagarbha.com. For complaints, our Grievance Officer's details are on our Business information page.
Last updated: 5 November 2026